Knowledge Base / FAQs

32 articles in the FAQs section in our Knowledge Base.

• What is sMeasure's data protection policy?

  First published August 10, 2010. Updated: September 21, 2011

• What are the account type options in sMeasure?

  First published July 13, 2010. Updated: September 21, 2011

• I am having trouble logging into my account

  First published July 06, 2010. Updated: December 20, 2011

• How do I read my gas meter?

  First published December 11, 2008. Updated: September 07, 2011

• How do I read my electricity meter?

  First published April 22, 2009. Updated: September 07, 2011

• How do I change the unit of my meter(s)?

  First published July 06, 2010. Updated: July 06, 2010

• What is a smart meter?

  First published October 28, 2010. Updated: October 28, 2010

• Can meter readings be automatically recorded into SMEasure?

  First published July 06, 2010. Updated: July 06, 2010

• Do I have to take meter readings on a Monday?

  First published July 06, 2010. Updated: January 18, 2012

• Can I back-date my building profile if I have old meter readings?

  First published July 06, 2010. Updated: September 18, 2010

• What are degree days?

  First published April 22, 2009. Updated: October 09, 2011

• What is the building base temperature?

  First published April 23, 2009. Updated: October 09, 2011

• How do I interpret my building's energy performance line?

  First published April 24, 2009. Updated: December 22, 2011

• What is the control chart telling me?

  First published October 28, 2010. Updated: December 22, 2011

• Why is the floor area essential for the feedback on energy use?

  First published August 10, 2010. Updated: August 10, 2010

• What building energy performance benchmarks are used in SMEasure?

  First published July 13, 2010. Updated: July 13, 2010

• Is SMEasure's A-G rating a Display Energy Certificate (DEC)?

  First published March 18, 2009. Updated: March 18, 2009

• How is the weekly overspend and underspend for my building estimated?

  First published January 24, 2010. Updated: July 13, 2010

• How is our building energy spend calculated in SMEasure?

  First published July 13, 2010. Updated: July 13, 2010

• What GHG emission conversion factors are used in SMEasure?

  First published July 13, 2010. Updated: August 10, 2010

• What rights do managers and guests of a business account have?

  First published October 27, 2010. Updated: October 27, 2010

• What is CUSUM analysis?

  First published October 29, 2010. Updated: October 29, 2010

• What are federated accounts?

  First published November 18, 2010. Updated: November 18, 2010

• How to import CSV meter reading data

  First published February 01, 2011. Updated: January 18, 2012

• Which Web browser versions are required to run SMEasure?

  First published June 07, 2011. Updated: June 07, 2011

• What is a sub-meter?

  First published August 02, 2011. Updated: August 02, 2011

• What is a meter roll over?

  First published August 03, 2011. Updated: September 06, 2011

• How do I find out my building’s floor area?

  First published September 13, 2011. Updated: September 13, 2011

• What does “week ending must be unique” mean?

  First published October 26, 2011. Updated: January 18, 2012

• What is a sMeasure Community?

  First published September 21, 2011. Updated: September 21, 2011